At Forelsket, our goal is to provide our customers with beautiful, high-quality jewellery and meaningful keepsakes that are made to be treasured.

Every piece is carefully inspected before being packaged and shipped. However, if you receive an item that is defective or incorrect, please contact us at admin@forelsket.co.za within 5 days of delivery to arrange a return.

The item(s) must:

• Be in their original packaging
• Have all labels attached
• Be unworn and in resalable condition

Returns & Exchanges

Our jewellery is not refundable unless the item is defective.

If you are unhappy with your purchase for any other reason, we will be happy to offer an exchange for a comparable item or store credit to the value of the item, provided the item meets the return conditions above.

All sale items and gift vouchers are final sale and are not eligible for refunds or replacements.

Defective Items

An item is considered defective if it has a significant flaw in its construction or design that makes it less suitable, practical, or safe than would reasonably be expected.

If your item is confirmed to be defective, we will be happy to provide a replacement at no additional cost.

Items damaged as a result of improper care, misuse, normal wear and tear, exposure to chemicals, or failure to follow our jewellery care instructions will not be eligible for a refund or replacement.

Return Shipping

The customer is responsible for all return shipping costs associated with an exchange, refund, or replacement, except where otherwise required by applicable law.

We recommend using a tracked shipping service when returning an item, as Forelsket cannot be held responsible for items lost or damaged while being returned to us.

Jewellery Care

To help keep your jewellery looking its best, avoid exposing it to detergents, lotions, perfumes, hair products, jewellery cleaners, or other harsh chemicals.

Please note that individual skin types may react differently to plated jewellery. Changes in jewellery colour caused by skin oils, perfumes, lotions, or other external products are not considered defects and are therefore not eligible for a refund or exchange.

We want you to love and treasure your Forelsket pieces as much as we do. 

Instant EFT Payments

If you choose to pay via EFT and your payment is not received within 48 hours of placing your order, your order will be cancelled and the stock will be released.

To avoid any delays or miscommunication, please use your order number as the payment reference when making your EFT.

Please also send a PDF Proof of Payment (POP) issued by your bank to admin@forelsket.co.za.

Screenshots from mobile banking applications will not be accepted as valid Proof of Payment.